Practical workshop exercises
Garage AI exercise: price versus unknown scope
Have staff compare a known service price with a fault description lacking repair scope. The exercise aims to preserve that distinction. An AI draft must not turn an advertised price into a repair promise.
Understand the task
Garages and dealerships have different processes even within one business. Use a servicing example and a separate salesperson task when both groups participate. Format and duration are agreed individually; this is an exercise description, not certification or production access.
Prepare these inputs
- A fictional service card with exact service and conditions.
- An unclear fault description and a salesperson enquiry.
- Manually defined next steps for each role.
A practical workflow
- Write the expected answer to an exact service enquiry before using AI.
- Add the unclear fault. Check that the draft stops price guessing and gives staff a usable request.
- Change a vehicle’s status in the sales example and check that no test drive is confirmed without review.
Worked example, not a customer case
An illustrative example
Illustrative exercise: a fictional advertised price covers a named service. The customer mentions both servicing and noise. Participants identify any draft that treats the price as covering both, then write a corrected summary with the noise separately referred for assessment.
Test failures and exceptions
| Test input | Expected outcome |
|---|---|
| AI adds a discount to resolve an objection. | Reject the unapproved price change. |
| A sales enquiry is routed to the workshop. | Correct role routing. |
Evaluate whether it helps
Ask participants to explain corrections with sources and ownership. Record detected assumptions rather than friendliness alone. The material can become acceptance evidence for a later separately scoped project.
Next step: Leave with two corrected role examples: one for servicing and one for vehicle sales.
Sources and scope
Examples are editorial exercises using fictional information. They do not describe completed customer tests or activated integrations. The authority source below provides AI and data background rather than approval of the exercise.
Want to clarify your own workflow?
Bring one task and a non-sensitive example. Scope, price and timing are agreed individually before work. Reading a guide activates no customer messages or system actions.
Describe your task