Request deletion of your data

The business controls its customer conversation. Ask it to verify identity proportionately and identify conversation, enquiry and related customer records. Removing one conversation does not prove that customer/quotation records, exports, provider copies or backups were erased. The responsible party confirms the scope, timing and any separate lawful retention.

Email privacy@procora.ai with subject “Data deletion request”. Provide only what is needed to locate the interaction:

• The business name or website you contacted.
• The channel used, such as website chat or a connected messaging platform.
• The relevant contact or platform identifier, if needed to match your record.
• The approximate interaction date, if known.

Do not send passwords, a full identity document, health information or confidential case documents in the first email. We use the information for proportionate verification, identifying the responsible party and handling the request, and explain if further verification is necessary.

The applicable visitor-data operation removes the associated conversations, messages and derived enquiry records covered by it, including relevant channel linkage. Linked customer, quotation, billing, provider and backup records need separate checks; we do not claim that one click erases all systems. Deletion of primary records is permanent. Backup copies follow their separate rotation and any lawful preservation requirements.

We respond without undue delay and normally within one calendar month of receiving a rights request. If a lawful extension or exception applies, we explain the reason and next step. The response identifies what has been done, any remaining records and their retention basis. If we cannot locate the record, we explain that rather than claiming deletion. See EDPB guidance on individual rights.

To remove visitor conversations, use the relevant conversation’s “Delete visitor data” operation in your workspace. Check linked customer and workflow records separately. For account closure, email privacy@procora.ai from the registered account address. Include the relevant project/account reference without sharing access keys.

Public report expiry, report deletion, delivery-record retention and private-project deletion are separate processes. Disconnecting Google removes local connection tokens but does not automatically delete earlier imported observations or external calendar copies. You may also revoke app access in Google. Deleting a widget installation does not remove stored records.

Read the privacy policy and provider information. Requests and questions: privacy@procora.ai. You may complain to Datatilsynet where appropriate.