Clinics and school administration
Physiotherapy: answer price questions without selecting treatment
A practical price answer needs an exact service, duration and current price list. If the customer’s description does not identify the service, reception must clarify it. An AI assistant must not choose treatment merely to provide a number.
Understand the task
“What does a visit cost?” might mean an initial consultation, follow-up or another service. A number without scope can mislead even when it appears on the website. Keep the approved service description and price together, and let the clinic decide individual circumstances.
Prepare these inputs
- Clinic-approved service name, duration, price and date.
- Clear terms describing what the price includes.
- Contact route for unclear treatment needs or individual circumstances.
A practical workflow
- Identify the service the customer names and check that it is still offered.
- Explain scope alongside the price. Link to the current list so the customer can verify the answer.
- Hand treatment, referral or individual payment questions to the clinic. Record exactly what remains unresolved.
Worked example, not a customer case
An illustrative example
Illustrative example: a visitor names a particular follow-up visit. The assistant can show the clinic’s approved description and current list price. When the person asks whether that visit is clinically appropriate for them, the question goes to the clinic without a treatment recommendation.
Test failures and exceptions
| Test input | Expected outcome |
|---|---|
| The customer names a discontinued service. | Explain that reception must clarify a current alternative. |
| A price is available but duration is missing. | Complete the source before making a combined promise about the visit. |
Evaluate whether it helps
Review price answers for correct service and scope. Count subsequent corrections and questions to reception. Price views do not prove accurate advice or additional bookings.
Next step: Approve one complete service card and test both a clear price question and an unclear treatment request.
Sources and scope
Examples are editorial exercises using fictional information. They do not describe completed customer tests or activated integrations. The authority source below provides AI and data background rather than approval of the exercise.
Want to clarify your own workflow?
Bring one task and a non-sensitive example. Scope, price and timing are agreed individually before work. Reading a guide activates no customer messages or system actions.
Describe your task